Top 5 Problems Security Companies Face Today (And How Tech Can Help)

Running a modern security company is no easy task. From managing field operations to keeping clients satisfied, company owners face challenges every day that can limit growth and profitability. Fortunately, the right technology can turn these pain points into opportunities.

Here are the top five problems security companies face today—and how software solutions like guard tour patrol systems can help solve them.

1. Lack of Real-Time Visibility

The problem: Without real-time tracking, it's difficult to know if guards are completing their patrols as scheduled or responding to incidents effectively.

How tech helps: Guard tour systems use GPS and mobile apps to give supervisors live updates on guard location, task status, and incident reporting—eliminating guesswork.

2. Missed or Incomplete Reports

The problem: Paper-based reporting is inconsistent, easy to lose, and often filled out at the end of a shift when details are forgotten.

How tech helps: With mobile reporting, guards submit reports in real time. Photos, notes, timestamps, and templates ensure reports are complete, accurate, and professional.

3. Inefficient Scheduling and Staffing

The problem: Manual scheduling leads to double-booking, gaps in coverage, and last-minute confusion.

How tech helps: Modern software automates scheduling, notifies staff of updates, and allows managers to view and adjust coverage instantly.

4. Limited Accountability

The problem: When something goes wrong, it’s hard to prove where guards were or whether tasks were completed.

How tech helps: A digital system keeps a clear record of every checkpoint, action, and alert—improving oversight and minimizing liability.

5. Difficulty Winning and Retaining Clients

The problem: Clients want proof of performance and professional service. Many companies struggle to deliver reports that meet expectations.

How tech helps: Digital reports with client branding, instant delivery, and real-time insights make your service more transparent, reliable, and attractive.

How Riilay Can Help Solve These Problems

Technology isn’t just for the big players anymore. Affordable, scalable solutions like Riilay can help small and mid-sized security firms stay competitive, improve guard performance, and win more contracts.

Get A Demo